Functional responsibilities

Administration and Office Management

1.    Plan, provide and co-ordinate budget, finance, administrative, logistics, operational and office support, implementation, monitoring and follow-up of all activities of the Learning Innovation Programme and its thematic clusters; draft correspondence and initiate administrative, financial and human resources-related actions, including contracts for external collaborators and experts, ensuring conformity with administrative rules and procedures.

2.    Provide administrative assistance and guidance to the Programme’s staff and cluster leads; attend operational and cluster meetings and draft minutes; perform clerical editing and office translations and/or coordinate with specialized translation service providers, including through AI-supported translation, summarization and content-packaging workflows used in a responsible, human-in-the-loop manner.

3.    Support the supervisor in the preparation of work plans and results-based reporting; in the administration and monitoring of human and financial resources, including the monitoring of the use of the Programme’s funds and of dedicated allocations such as Innovation Fund, communication and IT funds; and in the tracking of the cluster-based cost-recovery targets against the overall programme target, flagging deviations in a timely manner.

4.    Research, review, select and compile complex information, reports and data; operate and maintain databases and corporate system applications for the implementation of the Programme’s activities and projects, including the maintenance of records on the Programme’s partnership portfolio (ILO departments and field offices, UN agencies, academia, development banks, governments and private-sector EdTech partners) and on the pipeline of proposals and contracts.

5.    Prepare complex periodic statistics, reports and correspondence to support the Chief of Programme in the monitoring of the Programme’s Key Performance Indicators, including learner engagement, platform and campaign analytics, and support the compilation of qualitative impact evidence alongside quantitative measures.

Communication

6.    Develop and maintain internal and external contacts and ensure an adequate flow of information for the development and implementation of all programme activities; provide briefing to users, collaborators, facilitators, coaches and tutors, and operational guidance to more junior support staff.

7.    Ensure proper dissemination of information on planned activities, including participation in the coordination of promotional arrangements, campaign roll-out and cross-platform outreach (website, social media, newsletters and digital knowledge products) for the international visibility of the Programme’s learning innovation services, publications and events. 

8.    Liaise with prospective and former participants and nudge them towards further and more comprehensive learning paths, supporting the shift from stand-alone courses towards stackable, continuous learning journeys combining masterclasses, micro-learning, blended and hybrid solutions. 

Learning Innovation and Digital Delivery Support

9.    Support the supervisor in the development and project management activities, including the organization of training courses, masterclasses, keynotes, innovation labs, foresight exercises and facilitated multi-stakeholder events, and the coordination of more junior support staff.

10.  Provide support in the delivery of virtual, on-line, on Campus, hybrid and field-based training, as well as larger-scale capacity development events, conferences and experimental formats such as sandboxes, prototypes and pilots;

11.  Participate in and coordinate administrative workflows related to the digital development and production of learning platforms and dedicated webpages, training material and digital learning tools, including support to the eCampus and its evolution from a learning management system (LMS) towards a learning experience platform (LXP), and to the piloting of emerging technologies such as AI-enabled learning tools and immersive (VR/AR) environments, with due attention to accessibility and inclusion.

12.  Perform other related duties as required.

Qualifications required

Completion of secondary school education, including or supplemented by courses in accounting or general administration. Additional training in digital tools, learning technologies, communication or project administration is an asset.

Five years of qualified administrative/office experience in training or a closely related field, preferably in an international environment. Experience in supporting digital or blended learning activities, communication campaigns, or innovation and experimentation projects would be a strong asset.

Excellent working knowledge of English (FAO Level C) and intermediate working knowledge of another official language (FAO level B) is essential; knowledge of additional languages is an asset.

• Adaptability: ability to adapt to major changes in work tasks or in the work environment.
• Client service: ability to meet client (in-house and external) needs effectively.
• Collaboration: ability to develop and use collaborative relationships to achieve work goals.
• Communication: ability to convey information to individuals and groups.
• Initiative: ability to take prompt action to accomplish objectives, including beyond what is required.
• Integrity: ability to maintain social, ethical and organisational norms and adhere to codes of conduct and ethical principles.
• Knowledge management: ability to develop and update professional knowledge continuously, and to assimilate and apply new job-related information in a timely manner.
• Sensitivity to diversity: ability to accommodate cultural and gender differences to interact effectively with people of different cultures.

Level competencies

• Managing work: ability to manage one’s time and resources effectively to ensure that work is completed efficiently.
• Decision making: analysis and judgement/ problem solving.
• Information management: setting up ongoing procedures to collect and review information needed to manage an organization or ongoing activities within it.
• Planning and organizing: establishing courses of action for self and others to ensure that work is completed efficiently. Monitoring the results of delegations, assignments or projects.
• Quality orientation: accomplishing tasks by considering all areas involved; showing concern for all aspects of the job; accurately checking processes and tasks.

Full literacy in standard office software and familiarity with corporate IT functionalities to perform assigned responsibilities.

Knowledge of Enterprise Resources Planning software and databases, communication technologies such as web conferencing and interactive facilitation platforms, Learning Management Systems (LMS) and Learning Experience Platforms (LXP) and content management software. Familiarity with digital collaboration, data visualization and AI-assisted productivity tools, used in a responsible and human-centred way, is an asset.

Additional Info

APPLICATIONS

All candidates must complete an online application form. To apply, please visit the ITCILO jobs webpage:

https://www.itcilo.org/about/jobs

The System provides instructions for online application procedures

The deadline for receipt of applications is 24 September 2026 close of business (CET). No applications will be accepted after that date/time.

RECRUITMENT PROCESS

Evaluation, which may include a written test, an interview, and a competency-based assessment centre will begin in October 2026. Short listed candidates will be notified via email and are requested to ensure their availability when the schedule of the recruitment process is communicated.

The Centre may use email and/or video or teleconference communication technologies for the assessment and evaluation of candidates at the different stages of the recruitment process, including assessment centres, technical tests, or interviews.

CONDITIONS OF EMPLOYMENT

The selected candidate will be offered a fixed-term contract of two years which may be renewed, subject to a period of probation as established by the Staff Regulations.

General Service Category, grade G.5, Fixed Term, Regular Budget

The salary range of this grade at the time of publication of this vacancy notice is the following:

Euros 44,141 p.a. (minimum) to Euros 72,236 p.a. (maximum).

Other allowances and benefits subject to specific terms of appointment: 

Pension and health insurance schemes, childrens allowance, 30 working days annual leave.