Functional responsibilities

Under the overall supervision of Chief Operating Officer (Chief of FIS) and the guidance of the relevant project or process lead, the Business Process Analyst will support assigned digital transformation initiatives across the full project lifecycle, with particular emphasis on process and organizational dimensions. 

During the initial phase, the role will focus primarily on the PEA Project, while contributing, where required, to other priority transformation initiatives involving Corporate Services and operational processes. 

 

Business Process Analysis and Redesign 

·        Support the detailed analysis and validation of the current (“as-is”) business processes across assigned priorities. 

·        Identify and document pain points, inefficiencies, risks and manual workarounds identified in current processes. 

·        Contribute to the design and validation of future state (“to-be”) processes in line with the agreed target operating model. 

·        Support the simplification and standardization of business processes, while taking into consideration justified operational variations. 

·        Ensure processes reflect agreed service levels, decision rights, control points and segregation of duties. 

 

Process Documentation and Operational Translation 

·        Develop and maintain clear and structured process documentation, including process maps, workflows, swim lane diagrams and process narratives. 

·        Draft and/or update Standard Operating Procedures (SOPs), guidelines and process narratives. 

·        Collect data and support the definition of process metrics, service indicators and monitoring requirements to enable operational continuous improvement. 

·        Contribute to the definition of RACI matrices, roles and responsibilities linked to redesigned processes. 

·        Support the creation of a central repository for process documentation, decisions and assumptions. 

 

Requirements Definition and Business–Technology Interface 

·        Translate business process requirements into functional requirements, user stories and related business specifications, in collaboration with ICTS and external vendors. 

·        Support the identification of automation opportunities, quick-wins and phased implementation options. 

·        Participate in workshops, design sessions and validation meetings with business and technical stakeholders. 

·        Support user acceptance testing (UAT) preparation from a business-process perspective. 

.        Support the review of technical solutions to confirm alignment with business processes and operational requirements. 

 

Stakeholder Coordination and Change Support 

·        Act as a focal point for process-related inputs and coordination across Training Programme Units and Corporate Services. 

·        Support change management activities by contributing to communication materials, training content and process briefings. 

·        Assist in identifying change impacts on roles, workloads and competencies. 

 

Project Support and Governance 

·        Support the relevant project or process lead in tracking progress on process-related deliverables, milestones, risks and issues. 

·        Prepare inputs for project reporting, working groups and steering meetings and governance bodies. 

·        Document decisions, assumptions and lessons learned related to business process redesign. 

 

Results and Deliverables 

Indicative deliverables include, but are not limited to: 

·        Validated “as-is” and “to-be” process maps for assigned processes. 

·        Draft and/or updated Standard Operating Procedures (SOPs), business rules and supporting operational guidance. 

·        Functional business requirements, user stories and process-related specifications to support system design and implementation. 

·        RACI matrices and role/responsibility definitions linked to redesigned processes. 

·        Process metrics, service indicators and documentation of monitoring requirements. 

·        Business-process inputs to UAT preparation, including test scenarios and validation criteria, where applicable. 

·        Inputs to training materials, business guidance notes and the process knowledge repository. 

·        Input to project status reports, steering committee and governance meetings and implementation-readiness reviews. 

 

Reporting Lines 

The Business Process Analyst will report to the Chief Operating Officer in FIS and collaborate with the Units and Programmes that own the business processes as well as with external consultants, as relevant. 

Qualifications required

Education

Advanced university degree in Business Administration, Public Administration, Information Systems, Operations Management or a related field. 

Experience

·        At least 3 years of relevant experience in business process analysis, process redesign or operational transformation. 

·        Demonstrated experience in documenting, analyzing, and redesigning end-to-end business processes. 

·        Experience supporting digital transformation, workflow automation or system-enabled process redesign projects is highly desirable. 

·        Experience translating business needs into functional requirements, user stories or comparable business specifications is highly desirable. 

·        Experience working in complex, multi-stakeholder or international organizations is an asset. 

Languages

 

·        Excellent command of English (oral and written) is required. 

·        Knowledge of French and/or Spanish is an asset. 

Core competencies

 

·        Adaptability: ability to adapt to major changes in work tasks or in the work environment.

·        Client service: ability to meet client needs effectively.

·        Collaboration: ability to develop and use collaborative relationships to achieve work goals.

·        Communication: ability to convey information clearly to individuals and groups.

·        Initiative: ability to take prompt action to accomplish objectives, even beyond what is required.

·        Integrity: ability to maintain social, ethical and organizational norms and adhere to codes of conduct and ethical principles.

·        Knowledge management: ability to develop and update professional knowledge continuously, and to assimilate and apply new job-related information in a timely manner.

·        Sensitivity to diversity: ability to accommodate cultural and gender differences to interact effectively with people of different cultures.

 

Technical Competencies

 

·        Knowledge of business process modelling (e.g. BPMN, swim lane diagrams). 

·        Ability to translate business needs into clear functional requirements. 

·        Strong analytical, synthesis and documentation skills. 

·        Familiarity with change management concepts, process standardization and continuous improvement approaches. 

·        Proficiency in standard office and collaboration tools. 

·        Stakeholder engagement and facilitation skills. 

·        Process thinking, quality-focus, and planning and organising skills

·        Pragmatic, solution-oriented and detail-focused

Additional Info

All candidates must complete an online application form. To apply, please visit the ITCILO jobs webpage:

https://www.itcilo.org/about/jobs

The System provides instructions for online application procedures.

The deadline for receipt of applications is 19 May 2026 close of business (CET). No applications will be accepted after that date/time.

Depending on the location and availability of candidates, the Centre may use email and/or video or teleconference communication technologies for the assessment and evaluation of candidates.

 

CONDITIONS OF EMPLOYMENT

The filling of this call for interest is made by direct selection by the Director, in accordance with Art. 1.2 b) of the Staff Regulations.
This is an assignment of a purely temporary nature, and it is not expected to lead to a career at the ITCILO.
A successful candidate will be offered a 12 months contract, with possibility of extension of one additional year.

Salary and Post Adjustment, for information only and subject to revision by the International Civil Service Commission (ICSC):

Grade P.2, step 1,  in US$, per year: US$ 56,046
Post adjustment for Turin (subject to change) US$ 16,701.71

• Pension and health insurance schemes
• 30 working days annual leave
• Settling in grant
• Entitlement to removal expenses
• Rental subsidy
• Privileges and immunities granted by the Italian Government
• Children's allowance
• Children's education grant

Salaries and emoluments are exempt from taxation by the Italian authorities and so, on the basis of the international agreements or national law relating to presence or residence abroad, are generally exempt from taxation by other governments. In the absence of exemption, in most cases tax paid will be reimbursed.